Payments, Deposits, Cancellations & Refunds
This policy explains how quote requests, service deposits, scheduling payments, custom invoices, cancellations, missed appointments, and refund requests are handled.
Free Quote Requests
Basic quote requests are free. Payment is only used for approved deposits, priority review, scheduling, custom invoices, property manager requests, or provider setup payments.
Service-Based Payments
Payments may be used for estimate deposits, scheduling deposits, custom invoices, priority review, account setup, contractor-related services, or landlord/property manager service requests.
Deposits
Deposits may reserve scheduling priority, confirm seriousness, begin coordination, or secure a time window. Approved deposits may be credited toward the final service total unless otherwise stated.
Final Pricing
Online deposits may not represent the final job total. Final pricing can depend on volume, weight, labor, stairs, access, disposal costs, special handling, and location.
Cancellations
Cancellation or rescheduling should be requested as early as possible. Deposits may be refundable, partially refundable, or credited depending on notice, routing, travel, labor, and coordination already performed.
No Access / Missed Appointment
If access is unavailable or job conditions differ materially from the submitted request, a deposit or trip fee may be retained to cover time, routing, fuel, or administrative work.
Refund Requests
Refund requests should include customer name, service address, payment date, payment amount, and reason for request. Approved refunds may return to the original payment method according to processor timelines.
Provider Payments
Contractor or provider review payments do not guarantee approval, placement, lead volume, jobs, or paid work. Network participation may depend on service area, reliability, availability, pricing, and fit.